Return Policy

PawPal is committed to providing you with a worry-free shopping experience.

7-Day Return Policy

Within 7 days of receipt, if the product is undamaged with complete packaging, you may return it for any reason.

Return Conditions

• Product is undamaged
• Complete packaging and accessories
• Included purchase receipt

Special Notes

• For pet health reasons, opened food and health products cannot be returned
• Customized products cannot be returned

Refund Process

After return approval, refunds will be processed within 3-5 business days.